Legal notice

Legal Notice

Last Updated: 17 June 2026

This Legal Notice applies to the website www.msquareduniverse.com, owned and operated by MSquared Universe.

By accessing or using this website, you agree to the terms mentioned in this Legal Notice, along with our Privacy Policy, Return and Refund Policy, Shipping Policy, and Terms of Service.

1. Business Information

Brand Name: MSquared Universe
Legal Entity Name: ILSU GIFTING ITEMS LLP
Business Location: Mumbai, Maharashtra, India
Email: info@msquareduniverse.com
Website: www.msquareduniverse.com
GSTIN: NA

2. About MSquared Universe

MSquared Universe offers personalised storybooks, custom books, journals, gift hampers, toys, stationery, wedding gifts, corporate gifts, and other gifting products.

Some products available on the website are ready-made, while others are personalised, customised, or made specially based on customer inputs, photos, memories, names, messages, and preferences.

3. Website Ownership

All content available on this website, including text, images, graphics, product descriptions, layouts, designs, logos, brand elements, photographs, illustrations, and other creative material, belongs to MSquared Universe or its respective licensors.

You may not copy, reproduce, modify, republish, distribute, sell, or commercially use any content from this website without prior written permission from MSquared Universe.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, timelines, availability, and other information on the website are accurate.

However, product images may be illustrative. Final colours, layouts, designs, illustrations, packaging, textures, and finishes may vary due to screen settings, printing differences, availability of materials, personalisation requirements, and production limitations.

For personalised products, the final result may vary because each product is created based on the details shared by the customer.

5. Personalised Products

For personalised and customised products, customers may be required to share names, photos, messages, dates, memories, preferences, and other personal details.

By sharing this information, the customer confirms that they have the right and permission to share it with MSquared Universe for the purpose of creating the product.

MSquared Universe reserves the right to refuse, cancel, or modify any custom order request that contains unlawful, offensive, harmful, abusive, defamatory, discriminatory, or inappropriate content.

6. Limitation of Liability

MSquared Universe will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of this website, products, or services.

To the maximum extent permitted by law, our liability for any claim related to an order shall be limited to the amount paid by the customer for that specific order.

We are not responsible for delays, losses, or issues caused by third-party service providers, courier partners, payment gateways, incorrect customer information, delayed customer approvals, or events beyond our reasonable control.

7. Third-Party Services and Links

This website may use third-party services such as Shopify, payment gateways, courier partners, analytics tools, marketing tools, and social media platforms.

The website may also contain links to third-party websites or platforms.

MSquared Universe is not responsible for the content, privacy practices, policies, errors, delays, or actions of third-party websites, platforms, or service providers.

8. Pricing and Availability

Prices, product availability, offers, discounts, shipping charges, and timelines may change without prior notice.

MSquared Universe reserves the right to correct any errors, inaccuracies, or omissions on the website, including pricing errors, product details, or availability information.

We may cancel or refuse orders where information is incorrect, incomplete, suspicious, or in violation of our policies.

9. Grievance Redressal

For any complaint, concern, or grievance related to your order, payment, product, delivery, website use, or data handling, you may contact us at:

Grievance Officer: Pranay
Designation: Co-Founder
Email: info@msquareduniverse.com

We will make reasonable efforts to acknowledge and resolve customer complaints within the timelines required under applicable law.

10. Governing Law and Jurisdiction

This Legal Notice shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website, products, or services shall be subject to the jurisdiction of the courts in Mumbai, Maharashtra, India, unless otherwise required by applicable law.